Returns and Refunds
Clear guidelines on reporting order issues, review procedures, and resolution protocols.
Reporting a Problem
If you receive a product with an issue, damage, or discrepancy, please report the matter to PBL within 24 hours of receiving your package.
To enable a swift and thorough review, please include the following when submitting your report:
Order Information
Your order reference, recipient name, and purchase details.
Issue Description
A clear and concise description of the observed defect or issue.
Clear Photos
Clear photographs showing the product and packaging condition.
Review Process and Resolutions
PBL reviews all information and photographic evidence submitted before determining the appropriate next course of action.
Every complaint is evaluated individually on its merits. Once the reported issue has been verified, PBL will provide instructions regarding the appropriate resolution.
Resolutions depend strictly on the confirmed nature of the issue. Depending on the outcome of the review, this may include replacement guidance, exchange instructions, or other appropriate support.
Need to Report an Issue?
Contact our customer support team directly with your order details and photos for prompt assessment.
Customer Service Hours
Monday to Saturday: 8:00 AM to 6:00 PM
Inquiries sent outside business hours are processed the next business day.